Contact information

Contact Information Policy for 18th Bloom

At 18th Bloom, we are committed to providing excellent customer service and ensuring you can easily reach us with any questions, concerns, or feedback. This Contact Information Policy outlines how you can contact us and what to expect when you do.

1. How to Contact Us

We are available to assist you through the following methods:

  • Email: 18thbloom.shop@gmail.com

  • Phone: (828) 505-8081

  • Mail: 800 Fairview Road, Suite A4, Asheville, NC 28803

2. Business Hours

  • Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding federal holidays.

  • Inquiries received outside of business hours will be addressed on the next business day.

3. Response Times

  • Email: We aim to respond to email inquiries within 1-2 business days.

  • Phone: Calls are answered during business hours. If you reach voicemail, please leave a message with your name, contact information, and inquiry details, and we will return your call within 1 business day.

  • Mail: Written correspondence may take longer to process. We will respond within 5-7 business days of receiving your letter.

4. Types of Inquiries

We welcome inquiries related to:

  • Order status, returns, or refunds (see our Refund Policy and Shipping Policy for details).

  • Product information or availability.

  • Account issues or website functionality.

  • General feedback or suggestions.

5. How We Handle Your Information

  • Any personal information you provide when contacting us (e.g., name, email, phone number) will be handled in accordance with our Privacy Policy.

  • We do not share your contact information with third parties except as necessary to address your inquiry (e.g., coordinating with a shipping carrier for order issues).

6. Changes to This Contact Information Policy

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated “Last Revised” date.

7. Contact Us

For any questions or concerns, please reach out to us at:

  • Email: 18thbloom.shop@gmail.com

  • Phone: (828) 505-8081

  • Address: 800 Fairview Road, Suite A4, Asheville, NC 28803

Last Revised: September 20, 2025

Thank you for choosing 18th Bloom!