Refund policy

             18th Bloom

At 18th Bloom, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our refund policy below.

Return Window

  • We accept returns within 15 business days from the date of delivery.

  • Business days are Monday through Friday, excluding federal holidays.

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition as when you received it.

  • In its original packaging, including all tags, labels, and accessories.

  • Accompanied by proof of purchase (e.g., order confirmation or receipt).

Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards.

  • Downloadable or digital products.

  • Items marked as "final sale" at the time of purchase.

How to Initiate a Return

  1. Contact Us: Email us at 18thbloom.shop@gmail.com within 15 business days of delivery to request a return. Please include your order number and reason for the return.

  2. Receive Approval: We will review your request and provide return instructions, including a return shipping address.

  3. Ship the Item: Package the item securely and ship it to 800 Fairview Road, Suite A4, Asheville, NC 28803. You are responsible for return shipping costs unless the item is defective or incorrect.

  4. Inspection: Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund.

Refunds

  • Processing Time: Approved refunds will be processed within 5-7 business days of receiving the returned item.

  • Refund Method: Refunds will be issued to the original payment method. Original shipping costs are non-refundable unless the return is due to our error.

  • Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately at 18thbloom.shop@gmail.com. We may cover return shipping costs for such cases.

Contact Us

If you have any questions about our refund policy, please reach out to us:

  • Email: 18thbloom.shop@gmail.com

  • Address: 800 Fairview Road, Suite A4, Asheville, NC 28803

We reserve the right to update or modify this refund policy at any time. Thank you for shopping with 18th Bloom!